Caveat venditor–let the seller beware.
This article is about a disgrunted customer writing about his bad experience, ultimately causing mass chaos for this online retailer. He claims that his bad experience just resonated with others and that he was not trying to cause real harm. The article hints of legal action, but the owner did ultimately apologize to the customer blogger.
There have been times that I have been so mad about a service experience that I have been tempted to blog about it. I have blogged about it in general, but have never used the firm’s name–at least not yet. Maybe if I do, I will get an apology, too.
–karen
